METHODOLOGY FOR IMPROVING THE QUALITY INDICATORS OF PASSENGER TRANSPORT SERVICES ON CITY BUS ROUTES
Keywords:
bus routes, passenger service quality, transport system, service criteria, optimization.Abstract
This article analyzes the quality of transport services for passengers on city bus routes and the criteria for its assessment. First of all, such factors as the level of efficiency of the existing bus route system, the traffic schedule, the infrastructure of bus stops, the professional training of drivers, and passenger safety will be studied. To improve quality indicators, proposals have been developed for optimizing the service process, monitoring passenger traffic in real time, regular monitoring of the technical condition of vehicles, and the introduction of modern information and communication technologies. The proposed method serves to improve the quality of service in the city's internal transport system, increase the level of passenger satisfaction, and improve the overall transport efficiency.
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