SMART ECONOMY: INTEGRATING AI AND ICT IN SERVICE DELIVERY
Keywords:
Smart economy, Artificial Intelligence, Information and Communication Technologies, service delivery, digital transformation, automation, personalization, data privacy, innovationAbstract
The smart economy represents an evolution of traditional economic systems through the integration of Artificial Intelligence (AI) and Information and Communication Technologies (ICT) in service delivery. This integration enhances efficiency, personalization, and accessibility while fostering innovation and sustainable development. The article examines how AI and ICT reshape service industries by automating processes, enabling real-time analytics, and improving customer experiences. Challenges such as data privacy, ethical concerns, and digital divides are discussed alongside future prospects. Strategic implementation of AI and ICT is vital to harness the benefits of the smart economy and drive inclusive growth.
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