WAYS TO IMPROVE FURNITURE MARKET SERVICES IN UZBEKISTAN

Authors

  • Musayeva Shoira Azimovna Professor of Samarkand Institute of Economics and Service

Keywords:

Furniture market; customer satisfaction; service quality; service dimensions; cross-region comparison; Uzbekistan; digitalization; sustainability.

Abstract

This article assesses customer satisfaction in the furniture services sector in Europe, Turkey, Russia, China, the United States, and Uzbekistan based on empirical data, scientific literature, and market reports for 2023–2024. The main service dimensions assessed are delivery speed, installation quality, after-sales service, warranty terms, customization, and price-performance ratio.

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References

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50.

Liu, X., Zhang, Y., & Wang, H. (2023). The impact of delivery timeliness and customer service on customer satisfaction in Chinese online furniture e-commerce. Journal of Consumer Behaviour, 22(5), 450-467.

Demir, B., & Yilmaz, Ö. (2022). Installation quality and material durability: impact on consumer satisfaction in Turkey’s furniture sector. Journal of Retailing and Consumer Services, 63, 102675.

Petrov, A., & Kuznetsova, I. (2023). Service quality perceptions in the Russian furniture market: a regional analysis. Russian Journal of Marketing, 14(2), 123-145.

Musaeva Sh.A. Marketing research. Textbook "STAR-SEL" LLC publishing and creative department. Samarkand-2023

Musaeva Sh.A. Integrated marketing communication Study guide "Maharat" publishing house, Samarkand - 2022

Musaeva Sh.A., Usmonova DI Innovative marketing "TURON EDITION" study guide for 2021.

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Published

2025-11-24

How to Cite

Musayeva Shoira Azimovna. (2025). WAYS TO IMPROVE FURNITURE MARKET SERVICES IN UZBEKISTAN. Journal of Applied Science and Social Science, 15(11), 566–569. Retrieved from https://www.internationaljournal.co.in/index.php/jasass/article/view/2439

Issue

Vol. 15 No. 11 (2025): Volume 15 Issue 11

Section

Articles

License

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