METHODS OF IMPROVING THE QUALITY OF HOTEL SERVICES

Authors

  • Sodiqova Feruza Nodirbek qizi Namangan State Technical University 3rd-year student of Tourism

Keywords:

hotel, service quality, customer satisfaction, staff competence, innovative technologies, digital systems, management, marketing, ecological tourism, competitiveness

Abstract

This scientific work analyzes modern methods of improving the quality of hotel services, including staff qualification development, implementation of innovative technologies, improvement of management systems, and enhancement of customer service processes. It also highlights the role of digital technologies, marketing strategies, ecological approaches, and service diversification in the hotel industry. The study shows opportunities to increase competitiveness by improving service quality in hotel operations.

 

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References

Fundamentals of Tourism. – Tashkent: Fan va texnologiya, 2021.

Management of Hotel Operations. – Tashkent: Iqtisodiyot, 2020.

Service Delivery Management. – Samarkand, 2019.

Marketing in Tourism. – Moscow, 2018.

Hotel Management and Operations. – John Wiley & Sons, 2019.

Official data of the World Tourism Organization (UNWTO).

Statistical data of the Tourism Committee of the Republic of Uzbekistan.

UN Tourism Official Website

Booking.com

Tripadvisor

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Published

2026-05-26

How to Cite

Sodiqova Feruza Nodirbek qizi. (2026). METHODS OF IMPROVING THE QUALITY OF HOTEL SERVICES. Journal of Applied Science and Social Science, 16(5), 971–973. Retrieved from https://www.internationaljournal.co.in/index.php/jasass/article/view/4475

Issue

Vol. 16 No. 5 (2026): Journal of Applied Science and Social Science

Section

Articles

License

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